Delivery information

How much does delivery cost?

We subsidise our postage and packing costs to keep our prices low. Standard Delivery for packets costs £3.49, while larger items cost £4.49. There might be a surcharge to pay if you live in a more remote region.

How long does it take for orders to arrive?

Items sent via Standard Delivery to addresses in the mainland UK usually arrive the following working day. Items to more remote areas may take longer.

While we typically ship orders the same day or the following working day, we are unfortunately unable to guarantee that orders will arrive the following working day. We use a next day delivery service as our standard service and subsidise the cost to provide a better service for a lower price, but unfortunately delays do sometimes occur. If your order is delayed, you can track it via our site or you can call us for further information.

Can I track my order online?

Yes, we'll keep you informed via email of when your order is dispatched and you'll get a tracking code which allows you to see where your parcel is. Just login and check the Order Tracking page. We're also happy to help via telephone or email if you need additional information on your order.

What happens if I'm out when the parcel is delivered?

If your order is being sent to a home address the courier will try to deliver it on three separate days. If your order is being posted to a business address, when someone is more likely to be present during work hours, they'll only attempt delivery once, so please bear this in mind if you're having your order shipped to your workplace.

If you're not in or don't answer the door when the courier arrives, they'll pop a card through your letter box and let you know that they've attempted delivery. You can either re-arrange delivery with the courier or collect the item directly from your nearest depot.

What happens if my order is late?

First of all, we'd recommend logging into your account and checking the tracking system to see where your parcel is. This will tell you whether it's been dispatched by us (we dispatch most orders on the same day, unless you have elected to have it delivered on a specific date), whether it's currently at the depot or whether it's in a van en route to your house already. The tracking system will also tell you if the courier has previously attempted delivery, or if it's already been signed for by someone else. If you think there's an issue with the delivery of your order, please contact us and we'll be more than happy to help.

What happens if my order arrives damaged?

We pack orders as securely as we can to minimise the likelihood of damage during transit, but sometimes parcels do get dropped by couriers en route, resulting in the odd breakage. If something in your order is damaged, please contact us with the details within 24 hours of delivery and we'll be happy to arrange collection and replacement as quickly as we can.

What happens if I've been sent the wrong items?

We have a checking system in place to ensure that customers receive the correct items, but sometimes humans make mistakes. If you've been sent the wrong item, or the wrong number of items, please drop us a line and we'll help you out as quickly as we can at no further cost to yourself. (If you want to return an item for some other reason, please see our returns information page for more information on how we can help.)

Are there any surcharges for non-mainland UK address?

Our couriers charge us more to send items to certain more remote areas (including Northern Ireland, the Isle of Man, the Scilly and Channel Islands, and certain parts of Scotland, such as the Highlands) so there is a small additional cost for delivery to these areas. Areas of the UK with an additional charge include: AB30-56, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-50, ZE, IM, BT and TR21-25. There's no extra charge for deliveries to the Isle of Wight.

Packets sent to items in the surcharge zones cost £3.49, but Standard Delivery parcels cost £4.49 plus an additional £6.99 fee. We always put as much as we can into a single box to keep postage costs down, but some larger orders need to be sent as more than one parcel. In these cases, the surcharge needs to be paid on each parcel in the order, so you would pay £10.98 for each parcel included. We subsidise these costs to help keep them as low as we can.

What countries do you deliver to?

We are able to deliver to most places. Prices for non-UK deliveries start at £12.99 and vary according to the number and size of the parcels and the delivery destination. Please see our Overseas deliveries section for more details on typical delivery charges. If your country is not listed here, we can probably still ship to your address. Please contact us with details of your intended order and we'll provide a quotation.

Are the items you list on your website actually in stock?

Our website features live stock level information, allowing you to see which items we have in stock. When you order an item that's marked "in stock" it will usually come directly from our warehouse. Only a few items (such as live foods) are sent directly from the supplier.

One or two larger products, are purchased to order, and if you order one of these items you'll see a delivery estimate for the item on the product page at the time you place your order. If you order one of these products, it may result in a short delay in the delivery of your full order. We'll keep you informed via automated email as to when your order is complete and ready for dispatch.

When is live food dispatched?

To ensure it arrives to you as fresh as possible, live food is sent to you directly from the breeder. To prevent the risk of live food sitting in a cold warehouse over the weekend, the breeders will only ship live food orders between Monday and Thursday. It's posted by First Class post and usually arrives the following day if you order before 1pm.

Please note

Swell Reptiles denies any liability for any consequential loss caused by damaged or faulty items, delay in dispatch or delays by carriers. In the unlikely event of a delivery not arriving on time, any extra delivery charge will be refunded. However we cannot accept any liability involving third party contractors and would advise that no arrangements be made for installation until you are in receipt of your order.

Overseas deliveries

We can deliver to almost any country. Our standard surcharges are listed below and are payable for each box in your order. If no surcharge information is listed for your country, the order will be sent via air and the cost will depend on the size and weight of the order when packed. Please contact us using our contact form or call us on +44 161 351 4700 and we will give you calculate the charges for you.

If you've purchased an item from overseas and wish to return it, you'll need to cover the cost of shipping the item to us and any return postage costs.

Albania: Contact us
Andorra: Contact us
Argentina: Contact us
Armenia: Contact us
Australia: Contact us
Austria: £33.00
Bahrain: Contact us
Bangladesh: Contact us
Barbados: Contact us
Belarus: Contact us
Belgium: £11.95
Bermuda: Contact us
Bosnia-Herzogovina: Contact us
Brazil: Contact us
Brunei: Contact us
Bulgaria: £37.00
Canada: Contact us
Canary Islands: £37.00
Cape Verde: Contact us
Chile: Contact us
China: Contact us
Corsica: £27.00
Croatia: Contact us
Cyprus: Contact us
Czech Republic: £33.00
Denmark: £11.95
Egypt: Contact us
Estonia: £62.00
Faroe Islands: Contact us
Finland: £33.00
France: £11.95
Georgia: Contact us
Germany: £11.95
Gibraltar: £37.00
Greece £27.00:
Greenland: Contact us
Guernsey: £9.95
Hong Kong: Contact us
Hungary: £33.00
Iceland: Contact us
Ireland: £9.95
India: Contact us
Indonesia:Contact us
Israel: Contact us
Italy: £25.00
Japan: Contact us
Jersey: £9.95
Jordan: Contact us
Kenya: Contact us
Korea: Contact us
Kosovo: Contact us
Kuwait: Contact us
Laos: Contact us
Latvia: £62.00
Liechtenstein: Contact us
Lithuania: £33.00
Luxembourg: £11.95
Macao: Contact us
Macedonia: Contact us
Malaysia: Contact us
Malta: £62.00
Mexico: Contact us
Moldova: Contact us
Monaco: £16.00
Montenegro: Contact us
Myanmar: Contact us
Netherlands: £14.00
New Zealand: Contact us
Nigeria: Contact us
Norway: £33.00
Oman: Contact us
Pakistan: Contact us
Philippines: Contact us
Poland: £33.00
Portugal: £27.00
Qatar: Contact us
Republic of Ireland: £15.00
Romania: £62.00
Russia: Contact us
San Marino: £33.00
Saudi Arabia: Contact us
Serbia: Contact us
Singapore: Contact us
Slovakia: £33.00
Slovenia: £33.00
South Africa: Contact us
Spain: £25.00
Sri Lanka: Contact us
Sweden: £33.00
Switzerland: £33.00
Taiwan: Contact us
Thailand: Contact us
Turkey: £62.00
Ukraine: Contact us
United Arab Emirates: Contact us
USA: Contact us
Vatican City State: Contact us
Vietnam: Contact us
Other: Contact us