Delivery

*Excludes live and frozen food, direct delivery, bulky items, special orders and certain postcode areas

*Excludes live and frozen food, direct delivery, bulky items, special orders and certain postcode areas

*Excludes live and frozen food, direct delivery and bulky items

✔ Order by 5pm for next-day delivery
✔ Please be aware delivery dates are estimates only
✔ Exact dates can’t be guaranteed during this busy period
✔ Special/direct deliveries may also incur additional delays during this festive season

✔ Shop till 4pm for next-day delivery
✔ £5.99
✔ Delivered between 7am - 9pm
✔ End-to-end tracking

✔ Free 2-3 day delivery over £79
✔ £3.99 deliveries under £79
✔ Delivered Monday-Saturday
✔ End-to-end tracking

Q. How much is delivery?

A. Our delivery costs vary depending on the type of delivery you require. You can find the prices to most UK postcodes below, however, a surcharge does apply to some postcodes:

Q. How long does delivery take?

A. Delivery time varies depending on the type of delivery you have selected, your postcode and other factors. You can find the average delivery time for each delivery method below:

Q. Why doesn't my order qualify for next-day delivery?

A. Some orders will not qualify for next-day delivery if they contain live or frozen items, require a specialist form of delivery or are being sent to certain postcode areas. 

Q. How is livefood delivered?

A. Our livefood orders are sent from our livefood distributor to any UK mainland address via a next-day delivery service. This means that any order you place containing livefood and other items will arrive in multiple packages, one from our warehouse and one from our livefood distributor. Our livefood provider despatches packages Monday to Thursday to avoid livefood being in transit over the weekend. 

Q. How is frozen food delivered?

A. Our frozen food orders are sent directly from our breeder to any UK mainland address via a next-day delivery service before 4PM. Orders are despatched Monday to Thursday to ensure the goods are not held or delayed over the weekend. Order by 12PM to receive your order the following day shipped by APC courier. Goods cannot be left unattended due to their perishable nature.

Q. Why is the courier saying they don't have my parcel?

A. Our system will let you know once the order has been despatched and passed to the courier, however, at busy times, it can take the courier a while to update the status message.

Q. How do I track my order?

A. Once you have placed your order, you will receive an email that will contain the tracking information for your order, including your unique tracking number and the site where you can track your parcel. 

Q. What should I do if my order is delayed?

A. You should be able to track your order to find out about any delays to your delivery. If you are unable to track your order or find that it has been returned to Swell, please contact us so that we can track it for you and help to get your items. 

Q. Do you charge extra for certain postcodes?

A. Unfortunately, our couriers charge us significantly more to send to certain locations, so there is a small additional cost for some locations.

These include Northern Ireland, the Isle of Man, the Scilly and the Channel Islands, and the Scottish Highlands. Postcodes: AB36-56, FK17-21, HS1-9, IV1-63, KA27-28, KW1-17, PA20-78, PH19-50, ZE1-3. 

Q: Do you process orders on bank holidays?

A. Unfortunately, our couriers don't work on weekends or bank holidays, so we're unable to despatch orders taken at these times. However, we do work hard to keep any further delays to a minimum.

Q: Are delivery times guaranteed?

A. We cannot guarantee despatch times for items delivered from our warehouses or direct from suppliers.

Q: What do I do if the courier damages my order?

A. Don’t panic! We will do everything to help. Simply complete this form on our damages page.