Our largest products are delivered on a pallet to ensure they reach you safely. This is more complicated and costly than delivering regular parcels, so there are some things you need to know.
The courier will contact you to arrange a convenient time for delivery and you'll need to be present to accept the item, as palletised items cannot be left unattended (though some couriers may leave them in a garage if accessible).
Pallets will be delivered to the kerbside of your property, as couriers are not insured to enter your home. Please ensure you're present to accept the delivery, as most couriers charge for redelivery of pallets. Carefully check for signs of damage before the courier leaves.
1. Provide your phone number
During checkout, please provide a contact number so the courier can schedule your delivery at a convenient time.
2. Schedule a delivery time
The courier delivering your pallet will contact you to arrange a suitable delivery time between 9 am and 5 pm.
3. Check your delivery
Ensure you are around to accept the delivery, as pallets cannot be left. Check carefully for damage.