How much does delivery cost?
Delivery starts at just £3.49 for small items sent by Royal Mail and costs £4.95 for larger items. Most orders over £59 are shipped for free, but surcharges do apply to some postcodes. There is a £9.99 packing surcharge on any order including frozen foods, and these orders are not covered under our free delivery offer.
How long does delivery take?
Most orders are despatched within 1-3 working days on a next day delivery service.
Can I select a specific delivery date or time?
Yes, if your order is despatched via DPD you can reschedule a one-hour delivery slot that suits you. Unfortunately, the Royal Mail service we use for posting smaller packets doesn't have this feature.
What should I do if my order is delayed?
Most orders arrive within 2-4 working days. Our couriers will usually email or text the delivery details so you can track your order. If you're unable to find this, please contact us and we can track it for you.
Do you process orders on weekends or bank holidays?
Unfortunately, our couriers don't work on weekends or bank holidays, so we're unable to despatch orders taken at these times. However, we do work hard to keep any further delays to a minimum.
Do you charge extra to deliver to certain postcodes?
Unfortunately, our couriers charge us significantly more to send to certain locations, so there is a small additional cost for some locations. These include: Northern Ireland, the Isle of Man, the Scilly and Channel Islands, and the Scottish Highlands. Postcodes: AB30-56, IV, HS, KA27-28, PA20-49, PA60-78, PH17-26, PH30-50, ZE, IM, BT, TR21-25.
Why is the courier saying they don't have my parcel?
Our system will let you know once the order has been despatched and passed to the courier, however, at busy times it can take the courier a while to update the status message.
Do you deliver outside the UK?
We're currently not shipping outside the UK, but do hope to reinstate this service in the future.
How is frozen food delivered?
We can send frozen foods to UK mainland addresses via a premium courier service, which costs an additional £9.99 and is not covered under our free delivery offer. Frozen foods are despatched to arrive Monday to Thursday, so there may be a delay of a few days before we send your order.
When is live food delivered?
Live foods are currently being despatched to arrive Monday-Thursday using a pre-noon courier. Unfortunately, despatches of live foods are currently subject to a 1-2 day delay.