Delivery Information

We offer FREE Next Day Delivery as standard on all orders over £59! For orders under £59 there is a charge of £4.95. Order sent via Royal Mail cost £3.49.

Items sent via Next Day Delivery to addresses in the mainland UK usually arrive the following working day. Items to more remote areas may take longer.

Yes, as our couriers charge us more to send items to certain more remote areas (including Northern Ireland, the Isle of Man, the Scilly and Channel Islands, and certain parts of Scotland, such as the Highlands) so there is a small additional cost for delivery to these areas. Areas of the UK with an additional charge include: AB30-56, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-50, ZE, IM, BT and TR21-25.

We would recommend checking your emails/text message service from the courier. There should be a link for you to locate where the parcel is and if there have been any delays. If the tracking doesn’t work or is unclear then please contact our team.

If your order is sent via DPD you will receive confirmation of a 1 hour time slot, and full tracking giving the location of your designated driver. If your smaller parcel is sent out via Royal Mail we can’t unfortunately obtain an ETA throughout the day.

Yes, simply edit the delivery address when placing the order.

If your order is out with DPD you may be able to change the address when in transit to an alternative address, this can be done via the app or link provided by text message with DPD directly. This cant be done on smaller parcels sent by Royal Mail.

DPD will send a link via text message, click on this to view full tracking. To track Royal Mail deliveries you will need to contact our customer service team.

The courier will try to deliver on three separate occasions before returning the parcel back to Swell Reptiles.

Our couriers can deliver to the following countries, please note there will be additional surcharges for this service.

• Austria: £15.00
• Belgium: £12.00
• Bulgaria: £28.00
• Czech Republic: £15.00
• Denmark: £16.00
• Estonia: £20.00
• Finland: £25.00
• France: £15.00
• Germany: £15.00
• Greece: £35.00
• Guernsey: £15.00
• Hungary: £15.00
• Ireland: £13.00
• Italy: £20.00
• Jersey: £15.00
• Latvia: £20.00
• Lithuania: £15.00
• Luxembourg: £15.00
• Netherlands: £15.00
• Norway: £25.00
• Poland: £15.00
• Portugal: £20.00
• Republic of Ireland: £13.00
• Romania: £30.00
• Slovakia: £15.00
• Slovenia: £15.00
• Spain: £20.00
• Sweden: £20.00
• Switzerland: £20.00

Livefood and frozen food are dispatched on the same day when orders are placed before 12pm, Monday - Thursday. Livefood should be with you within 2 working days, though in cold weather livefood may not be dispatched on a Friday due to the weekend delay.

Frozen food will be delivered next working day, on a pre-noon service, when an order has been placed before 12pm with Swell Reptiles. Orders placed after 12pm on Thursday, or during Friday - Sunday, will be dispatched Monday for Tuesday morning delivery.

Please note that livefood and frozen food cannot be shipped outside the UK mainland.